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- Having a Report Management Page for Teams with Report Management Permissions
- shows a list of all Reports that the Report Team has Permission to view, also an overview of new messages
- Reports can be marked as new, in process or done. Everyone who has permission to view and handle the report can change that status. It is also logged who changed it so the rest of the team can see it.
- Messages can be sent by the Report Team in the name of the Report Team, the name of the sender itself remains anonymous to the recipient but Report Team members can see it. Messages can be sent to the Report Team as well (obviously
). - Every Community has a Report Team. The Admins of a Community can decide to give sub-groups also Report Teams (e.g. Community foodsharing Germany has a Report Team with several Report Teams of sub-groups like Report Team Berlin).
- Reports should go to the lowest-ranking sub-group when possible.
E.g. there is a Report Team Kreuzberg, a Report Team Wedding and the higher-ranking Report Team Berlin. Tom from Kreuzberg reports Carla from Kreuzberg -> goes to Report Team Kreuzberg. Tom from Kreuzberg reports Frank from Wedding -> Report goes to Report Team Berlin.
(should we include the stores as well? e.g. if Tom from Kreuzberg reports Carla from Kreuzberg but the incident happened in a store in Wedding, should the Report go to Kreuzberg or to Berlin?)
- Having a User Report Page for every user that received report(s)
Each user with a report has a specific page where all related repots are gathered for an efficient work-flow, also if different people from the Report Team deal with one user - Timeline (wall) with all information concerning the user: reports, notes/texts (by other people of a Report Team concerning this user, e.g. for phone call protocols), messages (sent and received) to reported user by responsible users and yellow/red cards that were given to reported person are shown as posts in chronological order with the possibility to comment
- filtering of the wall: show all, reports, texts, messages (sent and received), yellow/red cards
- possible actions:
- new message to reported person, reporting person or others (enter name) in the name of "XY Report Team of XY Community".
- give yellow card (suspension for a certain amount of time)
- give red card (expulsion from community and banned from requesting to enter this community again)
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