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- Having a Report Management Page for Teams with Report Management Permissions
- shows a list of all Reports that the Report Team has Permission to view, also an overview of new messages
- Reports can be marked as new, in process or done
- Messages can be sent by the Report Team in the name of the Report Team, the name of the sender itself remains anonymous. Messages can be sent to the Report Team as well (obviously
). - Every Community has a Report Team. Community Admin can decide to give sub-groups also Report Team (e.g. Community foodsharing Germany has a Report Team with several Report Teams of sub-groups like Report Team Berlin).
- Reports should go to the lowest-ranking sub-group when possible.
E.g. there is a Report Team Kreuzberg, a Report Team Wedding and the higher-ranking Report Team Berlin. Tom from Kreuzberg reports Carla from Kreuzberg -> goes to Report Team Kreuzberg. Tom from Kreuzberg reports Frank from Wedding -> Report goes to Report Team Berlin.
(should we include the stores as well? e.g. if Tom from Kreuzberg reports Carla from Kreuzberg but the incident happened in a store in Wedding, should the Report go to Kreuzberg or to Berlin?)
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- Having a User Report Page for every user that received report(s)
Each user with an report has a specific page where all infos related repots are gathered for an efficient work-flow also if different people from the Report Team deal with one users
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Design proposals:
- Report Management Page:
- Overview of total reports: "new reports (amount)", "reports in process (amount)", "done (amount)"
- List of reports (reports marked as "new" first, then reports marked as "in process", then reports marked as "done"). Several columns: "report to", "report from", "report category", first words of "description", "date/time", "district/city/region"
by clicking on a community member -> go to report page of member - Message Overview: "x new messages" -> click -> rollout list with names of people that sent messages -> klick on name -> get to report page of community member
- Ranking of community members with highest amount of reports
by clicking on a community member -> go to report page of member
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